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Local Grievance Redressal

Empowering rural communities with robust support.

Dedicated Village Support

GraminMart recognizes the unique challenges of rural e-commerce and digital services. We have appointed Local Grievance Officers at the Panchayat and Block levels to ensure your issues are resolved quickly and in your local language.

Contact Your Grievance Officer

Name: Rajiv Sharma (Chief Grievance Officer - Rural)

Email: grievance@graminmart.in

Toll-Free Helpline: 1800-GRAMIN-CARE (1800-123-4567)

Available Monday to Saturday, 9:00 AM to 6:00 PM IST.

Escalation Matrix

  1. Level 1 (Local Panchayat): Contact your local Gramin Mitra or call the toll-free helpline for immediate assistance regarding delivery, crop marketplace, or telemedicine issues.
  2. Level 2 (Block Level): If unresolved within 48 hours, the ticket automatically escalates to the Block Grievance Officer.
  3. Level 3 (State Head): For severe disputes or financial escrow issues, escalate directly to grievance@graminmart.in. Resolution within 7 business days.

What We Cover

  • Krishi Bazaar payment disputes or quality issues.
  • Delayed or missing E-commerce deliveries to remote areas.
  • Telemedicine appointment cancellations or refund requests.
  • Fraudulent activities or misuse of the GraminChaupal social network.